Frequently Asked Questions
Need some help with your order or have a question question ? Click on one of the sections below to find the answer. If you still can’t find an answer to your question, please feel free to contact us using our Contact Form.
Orders
How long will hand-crafted orders take?
Please allow 14 days after consultation and payment for the item to be ready for shipment. Shipping ranges from 1 to 4 days depending on desired method purchased.
Returns/Refunds
What is your return and refund policy?
We allow a 3-day return policy on all merchandise. Customer is responsible for shipping.
Jewelry Information
Can I damage my crystal?
It is important to know that some crystals will dissolve when exposed to water; this includes Kyanite, Apatite, Selenite, Opal, Lapis Lazuli, Hematite and Black Tourmaline. Long exposure to light can also make some stones change colors and become brittle; this includes Amethyst, Rose Quartz, Citrine, Opal, and Clear Quartz.
How do you care for the jewelry?
Copper Jewelry: Copper will naturally oxidize (darken) over time. Feel free to rinse off any debris on product and pat dry.
Sterling Silver and Gold filled: Sterling silver is delicate. Both can be cleaned with a jewelry cloth.
Gold Plated: Gold plated jewelry is sensitive. For best results: Keep away from moisture. Remove before bathing or swimming. Remove before applying any perfume, sprays, lotions or deodorant. Remove before bedtime.
Wipe with soft cloth and store in box S.N should be the last accessory applied and the first accessory off at night.
What materials is the jewelry made of?
We use a variety of bare copper wire, sterling silver, and gold filled, and gold plated materials.